About me
Are you looking for someone with a versatile skill set ?
Someone always focused on creative and innovative solutions ?
Then you've come to the right place!
I've navigated through a wide range of professional, cultural, and disciplinary environments.
I developped a broad and open perspective on the world.
Today, I am an entrepreneur dedicated to providing my services and expertise to small and medium-sized businesses
that need a flexible partner to help them find solutions to their challenges.
Strategic Intelligence & Data Analysis
Turning complex queries into actionable insights. Combining advanced search methodologies with AI-powered tools to deliver fast, accurate, and strategic solutions.
Linux Proficiency & System Optimization
As an everyday user of Arch Linux, I effortlessly maneuver through the world of Linux, enhancing my system’s performance, overseeing package management, streamlining processes, and customizing environments for maximum efficiency.
Customer Support & Problem-Solving
With hands-on xperience in customer service for global brands like Booking.com and L’Oréal, I excel at resolving inquiries, handling escalations, and ensuring client satisfaction in French and English.
Work Experience
Service & Operations Coordinator
- Efficiently managing client inquiries while coordinating schedules for student instruction.
- Handling payment reminders and providing details on driving permits to ensure a seamless experience for our customers.
- Engaging in prospecting efforts to attract new students interested in taking driving lessons.
Linguisitic Data Expert & Quality Reviewer
- Engaging in-depth online research and data annotation to improve the quality of AI models
- Reviewing model results for accuracy, fact-checking, and ensuring adherence to instructions while assessing truthfulness and localization
- Focusing on maintaining high writing quality, contributing to the worldwide effectiveness of generative AI outputs
Executive Support Specialist
- Facilitating the resolution of disputes, claims, and other issues for Booking.com guests, as well as ensuring a smooth travel experience
- Managing the delivery of L’Oréal products, handling logistics, and resolving any issues that may arise
- Providing excellent customer service in both French and English, ensuring customer satisfaction and effective problem-solving
Education Background
Bachelor of Geography and Urbanism
Key Subjects & Skills
Achievements
- Studied Geography and Urbanism, combining theory with practical fieldwork
- Developed skills in spatial analysis, environmental issues, and urban planning
- Gained proficiency in stastiscal analysis, cartography, critical thinking, communication, ethical awareness, and Geographic Information System (GIS)
- Conducted a project on urban sprawl in Bordeaux, analysing two decades of spatial data
- Collection of data through GIS, field research, interviews, and surveys
- Assessed environmental impacts on natural habitats and resources
- Proposed sustainable development strategies, including smart growth and improved public transportation
Test of English as a Foreign Language - TOEFL
Key Subjects & Skills
Achievements
- Ability to communicate effectively in academic and professional environment
- Proficiency in reading, listening, speaking, and writing
- Ability to understand and analyze academic texts and lectures
Accounting & Administration Qualification
Key Subjects & Skills
Achievements
- Providing dashboards, tools, and analysis to support strategic decision-making and management
- Bookkeeping, payroll processing, treasury management, and inventory tracking
- Preparing financial statements and assisting with inventory-related tasks.
- Handling administrative and clerical duties, including managing correspondence, transmitting information, and facilitating internal and external communication.
- Expertise in using office software and tools to streamline accounting and administrative processes
C2i
Key Subjects & Skills
Achievements
- Certifies theoretical and practical skills in information and communication technologies
- Confirms the comprehension of legal, economic, social, and technological issues, as well as the use of software tools and digital services for finding, analyzing, and communicating information
- Validates the ability to produce, create, and utilize digital documents or data
Preparatory Engineering Program
Key Subjects & Skills
Achievements
- Strong foundation in engineering, physics, mathematics, and computer science, mastering concepts like thermodynamics, calculus, and programming
- Hands-on projects brought theory to life. From designing a fast electronic skateboard to exploring laser holography and the Nantes Airport expansion, I developed a keen ability to innovate and collaborate.
Featured Projects
KPI Dashboard for Booking.com CS Guest
A dashboard with time-tracking from status codes (bphone). Breaks, tech issues, delays... all integrated to accurately track CPI metrics. And Tableau scraping to track CSAT
Get In Touch
Let's Connect
Feel free to reach out for collaborations or just a friendly hello! 👋
Location
Marrakesh, Morocco